FAQ's

Here’s some quick answers to the most frequently asked questions:

 

Q. How long will it take for my print(s) to arrive?

 

UK mainland customers: 

There are 2 delivery options available at checkout: Standard delivery or Fast delivery. Standard delivery is 5 working days and is free of charge.
Fast delivery will arrive within 2 working days.

Continental Europe customers: 

Standard delivery to Continental Europe is normally 5-7 working days for most countries.  (Occasionally for some Continental European countries delivery may take up to 10 working days)

USA, Canada & the rest of the world: 

Standard delivery to USA, Canada and the rest of the world, please allow up to 10 working days. 

 

Q. Do you charge for shipping and delivery?

 

UK mainland customers only: 
There are 2 delivery options available at checkout: Standard delivery or Fast delivery.

Standard delivery (5 working days) is completely free if you live within the mainland UK.

Fast delivery (2 working days) cost depends on the weight of your purchased items. 

Full details of all shipping costs are given at the checkout stage before payment is taken.

Continental Europe, USA, Canada & the rest of the world:
You will be shown full details of all shipping costs to these countries at the checkout stage before payment is taken.  As a general guide: To send our smallest sized print (6 x 4 inch) to USA, Continental Europe or Rest of the World costs £8. To send our largest sized print (A2 size) to USA, Continental Europe or Rest of the World costs £15.00 in shipping. Framed prints cost £45 for shipping to these regions. 

 

Q. Who will deliver my parcel?

 

We use Royal Mail and Parcel Force to deliver our prints.

 

Q. How will my print(s) be packaged?

 

Single prints up to A3 size (297mm x 420mm/11.69 x 16.53 inches) will be sent in cardboard hardbacked envelopes

Multiple prints up to A3 size (297mm x 420mm/11.69 x 16.53 inches) will be individually packed in cardboard hardbacked envelopes  and then packed together with the most suitable box or wrapping and shipped together.  

A2 prints (23 x 16.5 inches) will be wrapped in acid free tissue to protect the print then rolled up and shipped in either a postal tube  or triangular shipping boxes depending on the order size.